Personal Information Collection Statement
To provide you with the best service we can, All In Vehicle Inspections need to collect certain information so that you have a smooth experience. This Privacy Policy explains how we collect, use and disclose your personal information, the extent to which your personal information may be disclosed to overseas recipients and how to access, correct or complain about the handling of your personal information.
The primary purpose for which we collect your personal information is to provide you with the products or services you have requested. You agree we may use and disclose your personal information and other data for this purpose and also for secondary purposes, including to personalise your user experience and to promote All In Vehicle Inspections and third party products and services to you.
All In Vehicle Inspections Privacy Policy
This policy sets out how All In Vehicle Inspections collects, uses, discloses and manages your personal information. All In Vehicle Inspections is a trading name of All In Biz Trading Trust (ABN: 86185532240).
The website http://www.allinvehicleinspections.com.au/ (the All In Vehicle Inspections Websites) are operated by All In Biz Trading Trust.
By accessing or using the All In Vehicle Inspections Websites and/or our services, you agree to the collection, use and disclosure of your personal information in the manner described in this Privacy Policy.
The services provided by All In Vehicle Inspections may be subject to product or service specific terms which will be separately provided to you where applicable (Service-Specific Terms), including but not limited to: (i) terms of service for physical inspections of assets, including of vehicles and pools; (ii) terms of service of inspection of vehicles through All In Vehicle Inspections remote video assessment platform. Words defined in any applicable product service specific terms have the same meaning in this Privacy Policy unless separately defined.
If through using the All In Vehicle Inspections Websites or our services you disclose personal information to a third party website, this policy will not apply as between you and the third party and you will be subject to the privacy policy of that third party. This may include social media sites, payment services or links to websites.
Your privacy with All In Vehicle Inspections
All In Vehicle Inspections respects the importance of your privacy and is bound by the Privacy Act 1988 (Cth) (Privacy Act) including the Australian Privacy Principles (APPs) and applicable privacy regulations. All In Vehicle Inspections is committed to protecting your privacy when managing your personal information and has policies and procedures to ensure that personal information is handled in accordance with the Privacy Act and the APPs.
Do you have to provide your personal information?
The information that you provide to All In Vehicle Inspections is used to provide the services that we offer. If you choose not to provide personal information when requested, All In Vehicle Inspections may not be able to provide you with the full range of All In Vehicle Inspections services.
What personal information is collected?
Personal information collected by All In Vehicle Inspections will depend upon the circumstances of collection and on the services that we are providing to you and may include:
i. identification details, such as name, birth date, gender, security questions and answers;
ii. contact information such as address, email address and mobile phone number;
iii. bank account and credit account details;
iv. user IDs and passwords
v. your public social profile information (e.g. name, profile picture) together with the email address you used to log into your social media account;
vi. business information, such as ABN and licence number;
vii. information submitted by you in relation to your use of any of our services, such as identity documents submitted in relation to an ID verification service;
viii. information submitted in applying for or requesting a quote for a related product such as finance or insurance;
ix. your IP address, information about the devices on which you visit All In Vehicle Inspections websites and your activities on those devices or sites (including browser and operating system, time, date, referral information, location, carrier and site interactions);
x. third party account details (for example when you sign in through a social network or organisation account);
xi. if you participate in any surveys we, or a third party service provider acting on our behalf, may conduct from time to time, personal information relating to your survey responses;
xii. if you are applying for employment with us, personal information that is relevant to such employment;
xiii. records and content of communications with All In Vehicle Inspections or any other person; and
xiv. information obtained as a result of your use of our mobile website or application such as geo-locations and unique device identifiers.
All In Vehicle Inspections does not collect sensitive information as defined in the Privacy Act, such as racial or ethnicity information, political opinions or associations, criminal records (save where provided by law enforcement authorities) or health information. However, subject to obtaining your prior consent, All In Vehicle Inspections may collect sensitive information from you in the course of considering an application for employment.
How is personal information collected?
All In Vehicle Inspections collects personal information in a number of ways, including:
i. directly from you when you provide information directly to All In Vehicle Inspections via an All In Vehicle Inspections Website, in person, by phone or otherwise, for example when you purchase services from All In Vehicle Inspections or provide information in the course of All In Vehicle Inspections providing a service to you;
ii. from third parties, such as the All In Biz Pty Ltd, service providers and operators of third party websites, co-branded websites and applications (Linked Sites) and advertising served to the All In Vehicle Inspections Websites by third parties or resellers of All In Vehicle Inspections services;
iii. from third parties in the course of providing specific services to you, including entities as further described in Service-Specific terms;
iv. when you subscribe to a newsletter or alert;
v. when you enter a competition or promotion conducted by All In Vehicle Inspections;
vi. from social networks where you consent to that network sharing information with us, or otherwise where you have directed the network to send us information on your behalf;
vii. from third party data service providers and other entities where you have directed or otherwise consented to the collecting entity (or a service provider on its behalf) sending us the data;
viii. through the use of All In Biz Trading Trust or All In Vehicle Inspections proprietary software in which personal information is stored; and
ix. from organisations identified or described under the heading "How is personal information disclosed”, our service providers and other third parties so that we may provide an enhanced and more relevant user experience, service or product to you or your organisation.
How is personal information used?
All In Vehicle Inspections will use the personal information it collects for the purpose for which you provided it, the purposes disclosed in this Privacy Policy, any related secondary purposes which you would reasonably expect and any other purpose you have consented to.
Without limitation, your personal information may be used for the following purposes:
i.to provide you with the product or service you have purchased or requested;
ii. to maintain appropriate business records;
iii. to research, develop, improve and use within All In Vehicle Inspections and All In Biz Pty Ltd products and services and by our outsourced service providers to provide and improve their services;
iv. to respond to an enquiry or provide our services, products or assistance that you request from us;
v. to pre-populate / customise / provide shortcuts on a All In Vehicle Inspections Website or All In Biz Pty Ltd website;
vi. to conduct surveys to determine use and satisfaction with our services;
vii. to generate statistics in relation to the All In Vehicle Inspections Website;
viii. for the purposes of feedback, reviews and ratings;
ix. to promote and market special offers and other services to you (if you do not want to receive these, please let us know by clicking here or using the unsubscribe facility in a direct marketing communication sent to you);
x. for purposes connected with the operation of All In Biz Pty Ltd;
xi. for staff training and quality assurance;
xii. to aggregate personal information with our third party partners for the purpose of personalising the advertising you receive from us and them; and
xiii. to contact the winners of trade promotions run by the All In Biz Pty Ltd.
How is personal information disclosed?
All In Vehicle Inspections may disclose personal information to entities other than All In Vehicle Inspections. The organisations to which we may disclose personal information include:
i. All In Biz Trading Trust and its staff, contractors, agents and advisers;
ii. individuals and organisations that advertise with All In Vehicle Inspections if you submit an enquiry or seek or acquire certain services through All In Vehicle Inspections websites - or a third party supplier working with those advertisers to provide those services. If you do not want this to occur, please do not submit an enquiry or acquire such services;
iii. operators of Linked Sites;
iv. outsourced service providers who assist All In Vehicle Inspections to provide its services including:
- information technology providers including carriers or networks;
- marketing and market research advisers and survey providers;
- professional advisers;
- identity verification service providers
- data service providers, who may also disclose your personal information to our third party partners for the purpose of personalising the advertising you receive from us and them; and
- payment providers;
v. entities to whom you request we send your information, including third parties on whose behalf you have provided us your personal information;
vi. resellers of All In Vehicle Inspections or All In Biz Trading Trust services;
vii. in relation to Virtual Video Inspections, the third party that sends you a request to complete an activity via All In Vehicle Inspections or All In Biz Trading Trust (such as an identity verification, virtual inspection or asset check);
viii. organisations involved in a sale/transfer of an All In Biz Trading Trust company or any of its assets, business or shares;
ix. to assist government or regulatory authorities or police;
x. to entities identified in Service-Specific terms; and
xi. as we are required by law, for example pursuant to a subpoena or in accordance with unclaimed money legislation.
Where All In Vehicle Inspections discloses your personal information to a data service provider, All In Vehicle Inspections will take all reasonable steps to ensure those data service providers comply at all times with the Privacy Act and APPs.
Where All In Vehicle Inspections provides information to a third party at your request, you acknowledge that your information will be handled by that third party in accordance with its privacy policy (including in respect of their handling, storing and further disclosure of your personal information) and not in accordance with this Privacy Policy.
Maintaining personal information quality
All In Vehicle Inspections may destroy or de-identify personal information once the information is no longer deemed required by the business.
All In Vehicle Inspections strives to maintain accurate and up-to-date records. To facilitate this, please let us know if any of your details change. We may verify the accuracy of personal information we hold against information about you held by a third party. You may update certain personal information by contacting us by email at contact@allinvehicleinspections.com.au.
How to access your personal information
You generally have a right to access your personal information, subject to a few exceptions provided by law. If you wish to access your personal information please contact us by email at contact@allinvehicleinspections.com.au. Depending on the volume or nature of the information required, it may take a number of days to fulfil the request. You are required provide as much detail as you can as this will help us to find the information. Generally, there will be no charge for this service, however you may be required to verify your identity before any information is released to you. Depending on the volume, type or method of access to the information you request, All In Vehicle Inspections may charge you some fees, however these will not be excessive and will not apply to the making of the request.
About security and personal Information
When making any purchase from All In Vehicle Inspections via an All In Vehicle Inspections Website, your financial details are passed through a secure server using 128-bit SSL (secure sockets layer) encryption technology. All In Vehicle Inspections and All In Biz Trading Trust take reasonable steps to protect personal information collected from misuse, loss, unauthorised access, modifications or disclosure. Your personal information may be stored in hard copy documents, but is generally stored electronically on All In Biz Trading Trust systems.
Transfer of personal information outside of Australia
We prefer to work with local businesses, however where necessary some of All In Vehicle Inspections service providers are located outside of Australia, including in the United States of America. By providing All In Vehicle Inspections with your personal information, you consent to the disclosure / transfer of your personal information outside Australia as set out in this Privacy Policy. It may be necessary to disclose your personal information to those service providers for some of the purposes listed above.
Dealing with All In Vehicle Inspections anonymously
You may deal with All In Vehicle Inspections anonymously by using a pseudonym, unless All In Vehicle Inspections is required or authorised by law to deal only with an identified person, or it is impracticable for us to respond to you if you have not identified yourself.
Location Information
When accessing an All In Vehicle Inspections Website from a mobile device, we may request permission to collect your location from your device via the permission system used by your mobile operating system. If you consent to the collection of this information, you can later disable it by changing the location setting on your mobile device. However, this may limit your ability to use certain features of our services.
All In Vehicle Inspections, Linked Sites and cookies
All In Vehicle Inspections uses cookies for functional, authentication, analytical, advertising and marketing purposes on www.allinvehicleinspections.com.au.
Where an All In Vehicle Inspections Website provides for a Linked Site, the operators of those Linked Sites may collect personal information through the use of cookies and otherwise. All In Vehicle Inspections is not responsible for Linked Sites and recommends you read the privacy policy of such sites before disclosing your personal information.
What if I have a problem?
If you have a problem, complaint, want to change your personal information or just wish to enquire about privacy please contact us.
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Location and Postal Address: |
PO Box 131, Morphett Vale, 5162, SA |
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Contact: Email: |
Attention: Privacy Officer contact@allinvehicleinspections.com.au |
All In Vehicle Inspections treats complaints relating to privacy extremely seriously. If you submit a concern or complaint, we will endeavour to deal with it comprehensively and reach an outcome with which all parties are satisfied. If you are not satisfied with our response to your complaint (after providing us with a reasonable time to respond) or would like further information about privacy in Australia, then we suggest that you contact the Office of the Australian Information Commissioner’s website.
How this policy changes
This policy may change over time. All changes will be published on this website.
Version 1 (August 2023)